FAQ’s

Q. How much do you charge for your graphic design services?

Prices depend on many variants, but you can be sure you are getting a great value for your design project. Typical design jobs are charged by the hour, we however charge to a customized price that meets your requirements.

Q. HOW DOES YOUR LOGO DESIGN PROCESS WORK?

During our initial logo meeting, we first begin by discussing the client’s ideas, target market, and uses for this logo. We then ask for samples of existing logos that the client likes or dislikes to get an idea of their taste. Sometimes the client already has a design concept in mind. Other times, they have no idea what they want. Either way, we make sure we have collected enough information before we begin work. Our logo design service is very straight forward. If you’d like to see extra concepts after our initial three ideas or if you need a couple logo designs for multiple companies our service can be priced according to your needs.

Q. IS THE ARTWORK OUR PROPERTY ONCE PAID FOR?

No, not the actual artwork files unless agreed upon in the proposal. However, ALL approved web images and high resolution images purchased are 100% yours one the project is fully complete and paid for.

Q. IS THE ARTWORK FOR MY LOGO SOMETHING FROM MICROSOFT CLIPART?

No, we create and draw artwork from inspiration given in our meeting and style review.

Q. HOW WILL I RECEIVE MY DESIGN PROJECT ONCE IT IS FINISHED?

A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on CD, dropbox, or through e-mail. We also keep a copy of your project on file for later updates or should you lose your copy.

Q. DO I GET A VECTOR FILE FOR MY LOGO ONCE CREATED?

Yes, you get EPS (vector), jpeg, png. Our logo design can be used to complete stationery and brand marketing – including business card, letterhead, envelopes, brochure design, websites, graphics for web sites, direct mail design, email marketing, mailing labels, presentation folders, and any other designs your business may require.

Q. HOW DO I CHECK ON THE PROGRESS OF MY LOGO JOB DURING DESIGN PROCESS?

Once deposit is received, normal turnaround for logo design is 14 days. We present the logos to the client at the black and white stage, then again at colour stage, and wait for final approval before we save out all the files for you. The client logo files are their artwork and we are up front about this part of the process. We do save your work in case you lose the files or need them sent again.

Q. WHAT IS THE CLIENT’S INVOLVEMENT IN THE DESIGN PROCESS?

we listen to our clients from the start. We encourage the client to bring in any samples, colour combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with new clients. During the design process, the client is asked to approve certain colours and fonts before work continues. Once the design project is ready for print we will submit a final proof for the customer’s approval before submitting to production. Once a job is in production, the job cannot be cancelled. At the conclusion of a project, the client may request the artwork in various formats if payment was made for design services.

Q. I NEED SOMETHING DESIGNED YESTERDAY. CAN YOU HELP ME?

We can usually accommodate your rush job depending on how full our production schedule is however, a rush fee may be added. Call us to find out.

Q. CAN I GET E-MAIL WITH MY WEBSITE?

Yes you can have email and you will probably wish you set-up several email addressed e.g. sale@your-domain.com, info@your-domain.com, john.smith@your-domain.com

Q. I HEAR THAT THERE ARE HIDDEN COSTS ASSOCIATED WITH WEB DESIGN SERVICES. IS THIS TRUE?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

Q. AM I TIED INTO THE BRAND AFFECT FOR ANY SITE MAINTENANCE OR UPDATES I WISH TO DO ONCE MY WEBSITE IS DESIGNED?

No. Once your website is designed, it belongs to you and you can commission anyone to update it for you – although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance.

Q. I RUN A SMALL/MEDIUM SIZE BUSINESS AND WANT AN ONLINE PRESENCE TO PROMOTE MY BUSINESS IN A PROFESSIONAL MANNER TO NEW CUSTOMERS AND TO PROVIDE A MORE PROFESSIONAL IMAGE TO EXISTING CUSTOMERS. WHAT DO I NEED TO ACHIEVE THIS?

You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines.

Q. IN WHAT FORMAT SHOULD I SUPPLY WORDS AND PHOTOGRAPHS ABOUT MY BUSINESS FOR MY NEW WEBSITE?

It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

Q. CAN I SEE HOW MANY VISITORS I'VE HAD TO MY WEBSITE?

Yes, we setup Google Analytics, a web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Q. DO I NEED TO INSTALL ANY SOFTWARE?

No.

Q. WHY SHOULD I HIRE A WEBSITE DESIGN PROFESSIONAL?

We all know someone who designs web sites as a hobby – your nephew, a friend, a co-worker. This also explains why there are so many poorly designed web sites – or “all lookalike” – commercial template type of design. Some “designers” don’t even bother to change the original photos…

Let’s say you hire your nephew or an employee’s relative who “creates websites in her spare time”. The Result: Your website does not have the professional look that shows in your other marketing campaign so the first impression could be negative. Your site might be hard for web site visitors to navigate, the pages might take too long to load, or it could be just…plain boring, causing people to leave your website without contacting you.

From their first impression, website visitors do not take your business seriously and they choose to take their business to your competitor.

Web Design is a unique design medium and requires extensive knowledge in designing graphics and page layout for the Internet.

The Internet is VISUAL! You have 4 seconds to grab your visitor’s attention. You miss with a poor design, your client is gone!

Q. HOW DO I CHOOSE A WEB DESIGNER?

The best way to familiarize yourself with a web designer is to spend time at their own business website.

Q. WHAT IF I DO NOT LIKE THE DESIGN?

If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another “suggested design” in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.

Q. DO YOU REDESIGN EXISTING WEBSITES?

Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date? We can redesign your website to take advantage of the latest web technologies

Q. ONCE MY WEBSITE DESIGN IS COMPLETED - WHAT AFTER SALES SERVICE DO YOU OFFER?

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website needs never get out of date.

Q. HOW LONG WILL IT TAKE FOR MY WEB SITE TO BE DESIGNED?

The timescale of a website design project is often dictated by the client, but typically ranges from 4-8 weeks. If you have a deadline in mind, we will do our best to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

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